SWF-to-Video-Converter Logo

Refund Policy

Refund requirement caused by registration information:

Wrong registration information is sent to customer due to some reason which causes customer can't perform important and instant recovery. Furthermore customer has no further need of the software. After confirmation of all these situations, we will perform refund if you require.

Refund requirement caused by product problem:

1. If there are serious bugs in our product, which affect customer's normal use, we will perform refund after the confirmation of this problem by our support team.

2. If customer purchases a wrong product or the purchased product can't meet some of customer's needs due to the wrong or blurry product description on our website, we will exchange wrong purchase with the one that can meet your need first. If customer insists on refund, we will perform refund.

Refund requirement caused by purchasing:

1. Since we use third party payment platform to perform the purchase, we have no means to confirm whether credit card is used by card holder to purchase. Therefore we recommend credit card holder to keep the card well and reduce the chance of credit card to be used without authority. If such situation does happen, usually we won't perform refund. If customer insists on refund, we will ask our third party payment platform to deal with the issue and customer needs to provide related proof.

2. If customer purchases wrong product from our website due to misunderstanding or assumption, we will exchange wrong purchase with the one that can meet your need first. But we won't perform refund even if customer requires it.

3. Failed registration of software is caused by customer's wrong perform, and the registration information has proved valid, we won't perform refund if customer requires it.

4. If customer purchases a wrong product or the purchased product can't meet some of customer's needs due to the wrong or blurry product description on our website, we will exchange wrong purchase with the one that can meet your need first. If customer insists on refund, we will perform refund.

Refund requirement caused by product problem:

1. Customer wants to convert protected files purchased from iTunes or other place, but our product can't meet this need. We won't perform refund even if customer requires it, as we have already provided clear note towards this issue on our website.

2. Neither reading the product introduction on our website nor trying product before purchase, have customers just thought the product can meet his need and purchased it, and then found that the product can't meet his need. Under this situation, we won't perform refund even if customer requires it.

3. Customer purchases wrong product which can't be supported by his computer operation system, such as Mac user purchases Windows version software. Under this situation, we won't perform refund even if customer requires it.

4. Customer purchases wrong product from our affiliate website or purchased product can't meet some of customer's need due to the wrong or blurry product description on affiliate website, we won't perform refund even if customer requires it. Customer needs to contact affiliate from which the product is purchased to seek for solution.

Other Non-technical circumstances:

1. A customer purchased the so-called "wrong" product, and don't want to purchase correct product from our company or purchase/use the "correct" product with same/similar functions from other company; A customer claims the product doesn't meet the needs and then the customer purchases the similar/same product from other company.

2. A refund request due to changing the mind after placing an order or by simplying a "It does not work", "I am not satisfied with it", "I no longer need it", "I ordered it erroneously", "I don't need it" or "I do not want it" reason, or never provided any detailed description of the problem or refuse to cooperate with our support team.

3. Refund policy is not applied to the situations when customers are not satisfied with the invoice provided by the ecommerce platform or dissatisfied with the customer services provided by the ecommerce platform.

4. A customer refund request on complaint of credit card fraud/other unauthorized payment. As we cooperates with the 3rd-party ecommerce platform, it's impossible for us to monitor authorization during payment. Once an order is processed and fulfilled, it can't be cancelled.

Refund requirement is made long after the purchase:

Since we use third party payment platform to perform the purchase and some platform has time limitation for refund. If customer purchases product more than 30 days, no matter what reason for the refund, we won't perform refund. Hope you can understand that.

How should I request a refund?

Please provide the detailed problem (Including software screenshots) which proves the software didn't work for you.

What should I do when refund request is accepted?

Once the refund request is accepted or issued, the license key will be banned at once, please uninstall the software and remove it from your computer immediately.